Refund and Returns Policy
Effective Date: December 3, 2024

At SureTreassure, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, we offer a straightforward return and refund process. Please review the following terms and conditions regarding returns and refunds.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The product must be in new, unused condition and in its original packaging.
  • Return requests must be made within 30 days of the date of purchase.
  • You must provide proof of purchase (order confirmation or receipt).
  • Products must not be marked as “final sale” or “non-returnable” at the time of purchase.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Downloadable software or digital products
  • Items marked as “final sale” or “non-returnable” at the time of purchase
  • Products that have been used, altered, or damaged after delivery

3. How to Initiate a Return or Refund

To initiate a return or refund, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team via email or phone to start the return process.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. You will receive instructions on how to send the product back to us.

4. Return Shipping Costs

  • The customer is responsible for paying return shipping costs unless the item is defective or we made an error in processing your order.
  • Original shipping charges are non-refundable unless the return is due to an error on our part.

5. Processing Your Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original method of payment within 7-10 business days.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or a full refund, including return shipping.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:

This Refund and Returns Policy is designed to ensure a smooth and hassle-free experience for our customers, and we are committed to resolving any issues promptly.